Emergency Department

For all emergencies, please call 000.

Eastern Health provides emergency services at the following locations 24 hours a day, 7 days a week.

On average, our Emergency Departments treat more than 450 people each day and even more people on weekends and holidays.

For after-hours care, the My Emergency Dr app provides free after-hours telehealth consultations for residents of eastern and northeastern Melbourne. (Available via the Apple App Store and Google Play)

New Emergency Department Workflow

What to expect when you arrive at the Emergency Department

When you arrive at the Emergency Department you will be assessed by a triage nurse to determine the urgency of your problem.

The triage nurse is highly-skilled and has specialised training to gauge the urgency of each patient and how quickly they need to be seen by a clinician which may include a doctor or a specialist emergency nurse.

There are five triage categories:

Category 1 - Resuscitation

Category 2 - Emergency

Category 3 - Urgent

Category 4 - Semi-urgent

Category 5 - Non-urgent

Don’t worry, the most seriously ill patients will be prioritised and see a clinician immediately.

If a patient’s condition is assessed to be less urgent by the triage nurse, they may be asked to wait until there is a clinician available to see them.

Bringing your child to the emergency department

How long will you wait

How long you wait depends on the seriousness of your condition, the triage category you are placed in and how busy the Emergency Department is.

During normal activity, if your condition is less urgent you may have to wait. If the Emergency Department is extremely busy you may have to wait more than four hours. The number of people in the waiting room is not indicative of how busy the department is.

Make sure you speak with a staff member if your condition changes or if you leave the Emergency Department of your own accord.

Alternative options

Eastern Health provides this service at the following locations:

Angliss Hospital

Address	39 Albert St, Upper Ferntree Gully Victoria 3156
Contact	Phone: 1300 342 255 From overseas: +61 3 8804 9999 Fax: 9753 5183
Hours	24 hours, 7 days a week

Car parking and public transport information

Box Hill Hospital

Address	8 Arnold St, Box Hill Victoria 3128
Contact	Phone: 1300 342 255 From overseas: +61 3 8804 9999
Hours	24 hours, 7 days a week

Car parking and public transport information

Maroondah Hospital

Address	1-15 Davey Dr, Ringwood East VIC 3135
Contact	Phone: 1300 342 255 From overseas: +61 3 8804 9999 Fax: 9871 3580
Hours	24 hours, 7 days a week

Services